At Griffe, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you visit our website, contact us, or engage with any of our product ranges — Griffe Tools, Griffe Sanitary, and Griffe Handles. By using our website or communicating with us, you consent to the practices described in this policy.

Information We Collect

We may collect personal and non-personal information from you in several ways. Personal information may include your name, email address, phone number, company name, and shipping or billing address when you contact us, request a quotation, or place an order. We may also collect technical data such as your IP address, browser type, device information, and website usage data through cookies and analytics tools to improve your browsing experience.

How We Use Your Information

The information we collect is used to provide you with quality service, process orders, respond to inquiries, and communicate about our products and offers. We also use your data to improve our website, ensure compliance with applicable laws, and enhance our product ranges based on customer feedback. We may send you promotional or service-related emails, but you can opt out at any time by contacting us at support@griffehome.com.

Sharing and Disclosure of Information

Griffe does not sell, rent, or trade your personal data to any third parties. However, we may share limited information with our trusted partners, service providers, and logistics companies solely for the purpose of fulfilling your orders or providing customer support. In cases where required by law or governmental authorities, we may disclose information in compliance with legal obligations.

Data Security

We implement reasonable administrative, technical, and physical measures to safeguard your information from unauthorized access, disclosure, or misuse. Our servers are protected by standard security protocols, and we limit data access to authorized personnel only. While we take every precaution to protect your data, please understand that no online transmission or storage method is completely secure.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and to understand how visitors interact with our site. Cookies help us analyze website traffic, remember your preferences, and improve functionality. You can choose to disable cookies through your browser settings, but doing so may affect certain features of our site.

Your Rights and Choices

You have the right to access, correct, or delete your personal information stored with us. If you wish to update your data, withdraw consent, or request deletion, please contact us at support@griffehome.com. We will take reasonable steps to verify your identity before processing any request to protect your data from unauthorized access.

International Data Transfers

As a company operating from Yiwu, Zhejiang Province, China, your data may be stored and processed in locations outside your country of residence. By using our website and services, you consent to the transfer of information to and from China, where data protection laws may differ from those in your jurisdiction.

Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized to prevent unauthorized use.

Links to Other Websites

Our website may contain links to third-party sites for your convenience. Please note that Griffe is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Updates to This Policy

Griffe reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or website operations. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following details:

Email: support@griffehome.com